Contact Twisted Vise LLC

 Water Removal Tool Support

GET IN TOUCH

We're Here to Help

Whether you have questions about the Up The Hatch Bucket®, need assistance with a specific application, or would like help choosing the right size, we're happy to help.

At TwistedVise LLC, we believe customer service should be just as practical as the products we create. If you're dealing with a standing water removal challenge and aren't sure whether Up The Hatch is the right solution, contact us and tell us about your project.

We enjoy hearing how customers are using the Up The Hatch Bucket and are always interested in learning about new applications.

TwistedVise LLC

Cranking out innovation you can use.

Get in Touch

Have a question about the Up The Hatch Bucket? Send us a message and we'll be happy to help.

Questions About Up The Hatch?

The Up The Hatch Bucket was created to solve a unique problem—removing standing water from locations where traditional buckets are difficult or impossible to use effectively.

If you're wondering whether Up The Hatch can help with your application, we're happy to discuss it.

Common questions include:

• Which size should I purchase?
• Will it work in my catch basin?
• Can it be used in a crawlspace?
• Is it suitable for boats?
• Can it be used for aquarium maintenance?
• Will it work in a sump pump basin?
• Can it help with flood cleanup?
• Is it a good alternative to a traditional bucket or pump?

If you have a unique water removal challenge, contact us and we'll do our best to help.

Product Support

Need help using your Up The Hatch Bucket?

We can assist with:

• Product operation
• Application recommendations
• Product maintenance
• General troubleshooting
• Size selection
• Retail purchasing information

Our goal is to help every customer get the most value from their Up The Hatch Bucket.

Warranty Assistance

Questions about warranty coverage?

Need replacement component information?

Contact TwistedVise LLC directly for assistance regarding:

• Warranty claims
• Covered replacement components
• Product support
• Warranty eligibility
• Proof of purchase requirements

For complete warranty details, please visit our Warranty page.

Share Your Experience

Have photos or videos of your Up The Hatch Bucket in action?

Used the product for an unusual application?

We enjoy seeing how customers use Up The Hatch in the field and may feature customer experiences, photos, or videos on our website or social media channels.

Feel free to contact us and share your story.

Retail and Distribution Inquiries

Interested in carrying Up The Hatch?

We welcome inquiries from:

• Retail stores
• Distributors
• Agricultural suppliers
• Marine suppliers
• Plumbing suppliers
• Construction supply companies
• Specialty retailers

If you would like information about retail opportunities, please contact us directly.

Where to Buy Up The Hatch

The Up The Hatch Bucket is available online through major national retailers, including:

• Home Depot
• Lowe's
• Amazon
• Walmart
• Tractor Supply Co.

The Up The Hatch Bucket is currently available online only through our retail partners. If you need assistance locating a product listing or selecting the correct size, contact us and we'll be happy to help.

If you're having trouble locating a specific size or model, contact us and we'll point you in the right direction.

Have a Unique Application?

One of the most interesting things about Up The Hatch is discovering new ways customers use it. While the product was originally developed for removing standing water from a catch basin, customers have since used it for:

• Crawlspace water removal
• Drainage system maintenance
• Sump pump basin cleanup
• Boat water removal
• Aquarium maintenance
• Construction site water removal
• Water remediation projects
• Disaster recovery applications

If you have a unique liquid extraction challenge, we'd love to hear about it. As stated in our company philosophy, we strive to create tools that are quality-built, easy to use, easy to maintain, and most importantly—they work. Your feedback helps inspire future innovations.